1. Delivery Time:
Your orders will be delivered to the courier company within 3 to 7 business days after payment confirmation is received. Delivery time may vary depending on your region and the courier company's distribution program.
2. Shipping Fees:
Shipping costs may vary depending on the order amount and shipping address. Unless otherwise stated, shipping costs are covered by the buyer. If free shipping is provided within the scope of campaigns, this will be clearly stated at the time of ordering.
3. Delivery Address and Information:
Orders are sent to the delivery address specified by the buyer during the order. The buyer must fill in the delivery address correctly and completely. Our company is not responsible for delivery problems caused by incorrect or incomplete address information.
4. Things to Do at the Time of Delivery:
- Check your package in front of the courier during delivery.
- If there is any damage or missing information in the package, have the cargo officer draw up a report and share the situation with us on the same day.
- Deliveries without any notification of damaged or missing products will be deemed to have been accepted without any problems.
5. Cargo Tracking:
When your orders are shipped, you will be sent a cargo tracking number. With this number, you can track the status of your cargo on the relevant cargo company's website or through customer services.
6. Delivery Delays:
There may be delays in deliveries due to weather conditions, congestion or reasons caused by the cargo company. In such cases, you can contact us and get support.
7. Recipient Not Found at Address:
If the recipient is not at the specified address during delivery, the cargo company may direct the order to the specified branch. In this case, the recipient must pick up the order from the relevant branch. If the recipient does not pick up the order on time, the responsibility belongs to the recipient.
8. Returns and Refunds:
In case of a return or exchange request, you must pack your cargo securely and send it back to the specified address in accordance with the information provided by us. The shipping fee is covered by the buyer or seller according to the return and exchange conditions.
